Recording Server

Recording Server Record, catalog and manage all incoming & outgoing calls.

A self-hosted recording platform

The Amplitiv recording server provides carrier-grade reliability, efficiency, and scalability, while leveraging AI technologies to increase productivity, strengthen reliability, and ensure operational efficiency.

A highly adaptable solution for advanced audio recording capabilities makes it a powerful addition to telecommunication networks.

Improved CX

Review all customer calls and ensure your customer experience builds trust and loyalty.

Accessible recording

Maintain recordings for training purposes, quality control, and business confirmation purposes.

Dependable security

Give customers peace of mind and mitigate fines by safely handling data according to GDPR regulations.

Voice & video codecs

Get out-of-the-box support for a wide range of codecs, including G.711, AMR, H.264, and EVS, as well as individual channel recording that uses stereo channels for clear distinction of what each caller says, even if they interrupt each other. The Amplitiv call recording server provides operators with unparalleled flexibility and superior audio quality.

Multi-language transcription

Integrate automatic speech recognition (ASR) that leverages an AI-powered automatic transcription model trained with over 600 thousand hours of natural multi-language speech. By performing highly accurate language recognition across languages, accents, speech impairment and low audio quality environments, it can archive call transcriptions, search keywords, create statistics and more.

Customizable policies

Establish disk space limits for individual users or groups of end users and control how much space can be used by end-customers and ensure they get notifications in advance. Blacklist and whitelist numbers to avoid recording irrelevant calls and control access to recordings.

Flexible integration

Ensure seamless compatibility and scalability within diverse telecommunications environments through versatile integration methods, including SIPREC and ASN.1, along with SIP and IMS application chaining. Increase integration possibilities by accessing a broad range of technologies such as VoLTE, VoWiFi, VoNR (5G), as well as fixed IMS access.

Attractive licensing

Stop paying unpredictable monthly-based subscriptions that impact OpEx spending. Our simple licensing model, based on the required platform capacity threshold, makes it as easy to plan as CapEx.

AI assisted features

Enhance customer interactions through AI-driven sentiment and emotional analysis of call recordings.

Automatic Call Tagging – a system that assigns labels to incoming calls to help track them based on the context of the conversation. These labels are based on factors like the topic of the call, specific words mentioned by callers or even the caller’s location.

Call Content Statistics – Improve customer care processes by generating statistics of customer emotions and reactions during calls. Create a list of most and least welcomed words and phrases.

Maximum security

Ensure GDPR-compliant recording management with a solution that features two-factor authentication and metadata separation, enables end-customers to trace and supervise access to individual recordings and prevents unautorizzed access through dependable file encryption.

An intuitive GUI with carefully designed ergonomics and UX is simple and rewarding to use. Beyond delivering easy, secure access to recordings, a modern framework enables the swift delivery of new features and functionalities.