Self-care portal

Give your UC customers the personalized, effective self-service they want.

Cloud native design

Designed in both Java and Angular technologies, the Amplitiv self-care portal is both evolutive and flexible, as it can adapt to your business needs and integrate with other tools.

Cloud native and built on a Kubernetes-based architecture, this solution fully integrates with Broadworks, WebEx and other platforms so that you can maximize your Voice over Internet Protocol (VoIP) platform.

Exceptional UX design

Tailor a flexible platform to meet your needs and exceed your customers’ expectations.

100% service parity

Address all functionalities in your BroadWorks or WebEx Calling platforms and cover the entire scope of operations.

Graphical provisioning

Provide convenient graphical representation and provisioning of services for group administrators.

Call manager

Web-based call manager for users or call center agents to manage their calls from any desktop or even mobile operating system, with an intuitive interface and a whole range of possibilities to add more features.

Two-factor authentication

Enhance role management, ensure robust security and streamline access control with our platform, which is built on a secure, cloud-native architecture and offers two-factor authentication, combined with flexible management of roles and permissions. This enables the service provider to specify which services are accessible and which are not for each tenant, group, and individual user.

And, thanks to these elevated security measures, our customers have almost eliminated fraud on their calling platform.

Call center analytics

Implement a robust reporting tool that enhances both agent and customer experiences by delivering comprehensive call center agent and call reports that provide actionable insights and improve operational efficiency.

Batch operations

Enable mass provisioning and automatize repetitive tasks such as activating new services for your customers, even across multiple user groups, ensuring operational continuity.

Announcement management

Generating and changing voice announcements now becomes fast. You now get the possibility to generate a new voice announcement by just typing it (text-to-speech), directly record it from your web browser or just upload it with automatic format conversion.

A responsive platform, optimized to use efficient techniques of data caching and fetching delivers the speed users expect. Modern web frameworks and an evolutive backend engine enable customers to introduce new changes quickly and effortlessly, as only necessary data is loaded during navigation.